Optimizing Brussels citizens' user experience

The Brussels Regional Informatics Centre (paradigm.brussels) has chosen VOX to provide consultancy services with the aim of improving the usability of the digital services of the Brussels regional administration for the citizen. The BRIC's "eCitizen" unit, which is dedicated to interactions between citizens and their administration, is responsible for the "IRISbox", "MyPermit", "regional CRM" and "regional web strategy" services.